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Claims - Privacy Policy

Tokio Marine Pacific Insurance Limited




Insurance and financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us. This information can include your:
     • Social Security number
     • Address
     • Contact information
     • Medical and employment information


Insurance companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons insurance and financial companies can share their customers’ personal information; the reasons TMPI chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information:  For our everyday business purposes — such as to process your claim, respond to court orders and legal investigations, comply with legal reporting requirements.

What we do

How does TMPI protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does TMPI collect my personal information?

We collect your personal information, for example, when you: 
     • Submit a claim to our office
     • Provide us with supporting claim documents that contain your personal information

Why can’t I limit all sharing?

Federal law gives you the right to limit only: 
     • Sharing for affiliates’ everyday business purposes —information about your creditworthiness
     • Affiliates from using your information to market to you
     • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.


Affiliates - Companies related by common ownership or control. They can be financial and nonfinancial companies.     

Nonaffiliates - companies not related by common ownership or control. They can be financial and nonfinancial companies. TMPI does not share with nonaffiliates so they can market to you.

Joint marketing - A formal agreement between nonaffiliated financial companies that together market financial products or services to you.        

To limit our sharing or if you have any questions

Contact our Claims Service Deparment:
     • Call 671-475-5710
     • Send a fax to 671-475-8672
     • Email at

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